Customer Service Representative (Finance) (Telework/Hybrid)

Position Title Customer Service Representative (Finance) (Telework/Hybrid)

Status Of Employment Temporary Long-Term (Fixed Term)

Work Schedule Full time

Primary Location 181 Queen Street, Ottawa, Ontario, K1P 1K9

Language Requirements Fluent in English and French; assessed proficiency in reading, speaking, and writing at advanced to intermediate levels as specified.

Additional Information The role is temporary, effective until April 2027. This is a hybrid work arrangement; schedules will be discussed with the hiring manager.

Key Responsibilities

• Manages customer interactions received by phone, email, and other channels.
• Logs each interaction in the ticketing system and documents all key actions and final resolution.
• Provides accurate, valid, and complete information using appropriate methods and tools.
• Assigns tickets to appropriate support...