Customer Service Representative (Firearms, Handcuffs, Parts)

Req. Number
SWI-7506

Job Description

Do you love guns? Do you like talking to people? This is the job for you! Come join our growing team.



Benefits include 50% off S&W product discounts, great health insurance, set 1st shift schedule Monday-Friday, and more!



Customer Service Representatives handle customer contact as it relates to inquiries on the full range of our firearms, handcuffs, parts, aftermarket products (i.e. apparel, gifts, accessories, repairs and services), and the placement of orders. Wage for this position starts at $17.50. In-office/non-remote Maryville, TN.



ESSENTIAL RESPONSIBLITIES


+ Receiving verbal phone-in orders from customers; determining Smith & Wesson discounts, customer classification and terms of sale.

+ Identify and advise manager of problem areas, i.e., parts shortages, shipping delays, service failures, highly dissatisfied customers, quality issues, etc.
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