Customer Service Representative (Fixed Term)

Company Description

Job Description

Primary Function of the Position

• Primarily support customer order operations by handling purchase orders, quotations, order processing, and delivery coordination in a timely and accurate manner.
   
• Provide professional support via phone and email to ensure smooth order processing and customer satisfaction throughout the order lifecycle.
   
• Accurately and timely process orders and requests in SAP ERP and Salesforce databases.
   
• Work closely with other cross-functional teams such as Field Service, Technical Support, Service Business, Capital Sales, Clinical Sales, Finance, SCM, RAQA, Contracts, and end-customers to accomplish company objectives.
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• Understand processes and make recommendations to improve overall team efficiency.

Essential Job Duties 

• Process customer purchase orders, quotations...