Customer Service Representative (Freight Forwarding)

About Us OEC Group has been a leader in freight forwarding since 1981 ! With headquarters in Taipei, Taiwan , regional hubs in New York , and branches across Asia, North America, and Europe , we’re proud to be a strong player in a fast-growing global market. Our ambition drives us to be one of the top names in logistics and importing. What You’ll Be Doing ✅ Build and maintain detailed customer profiles in CargoWise so every department has accurate info. ✅ Guide customers with expert recommendations, helping them choose the best freight and logistics solutions (including preparing quotes). ✅ Coordinate shipment bookings and validate ocean/air freight from origin to destination, keeping customers updated every step of the way. ✅ Be the go-to contact for customer inquiries via phone and email—deliver top-notch service and handle special requests to strengthen relationships. ✅ Manage daily communications for assigned accounts and direct concerns to the right team for quick resolution. ✅ S...