Customer Service Representative – Freight & Logistics (Full-Time / Part-Time)

About Us

South West Bulk Express is a growing transportation company specializing in reliable bulk freight services across Western Canada. We take pride in our commitment to safety, service, and efficiency — ensuring our customers’ freight moves smoothly and on time.

About the Role

As a Customer Service Representative , you’ll be the key link between our customers, dispatch, and billing teams — ensuring every shipment is planned efficiently, communicated clearly, and completed accurately.

You’ll handle customer inquiries, coordinate shipment schedules, and provide proactive updates throughout the delivery process.

Key Responsibilities

• Handle customer inquiries, create shipment orders, and schedule pickups.
• Monitor customer portals, emails, and calls to ensure prompt responses and clear updates.
• Coordinate with dispatch and operations to plan loads and resolve service issues.
• Maintain ...