Customer Service Representative

In this role, you will support international B2B customers in maritime throughout their journey with OceanScore, from onboarding and training to day-to-day support and long-term adoption. You act as a trusted point of contact, ensuring customers understand and successfully use our solutions while feeling well supported at every step. Working closely with product, customer service, and sales teams, you help turn customer feedback and usage insights into meaningful improvements. This is a service-focused role with strong learning opportunities in a global, digital, and fast-growing SaaS environment.

Please note that this is an on-site role in Funchal, Madeira.

Your Key Responsibilities

• Customer Onboarding & Support: You are the main point of contact for your assigned customers, guiding them through onboarding, product trainings, and day-to-day support while ensuring timely, high-quality responses in a global...