Customer Service Representative, GPL - National Servicing Group

**About this role:**



Wells Fargo is seeking to hire a **Customer Service Representative** to be part of our **Global Payment & Liquidity (GPL)** operations. The role is responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.



**In this role, you will:**



+ Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

+ Interact with customer service team and perform moderately complex customer support tasks

+ Manage risk by following al...