Customer Service Representative (German & English)

We are currently looking for a Customer Service Representative with fluent German and English to join our Industrial Solutions Customer Service team based in Terrassa, Barcelona.

Key Responsibilities

• Process, monitor, and follow‑up customers' purchasing orders
• Ensure effective service and administrative support for the assigned customer
• Provide delivery commitment to customers and follow‑up on order activity to alert customers and sales team in case of discrepancies
• Manage invoice creation, corrections, and the return of material activities
• Receive and process customer inquiries on standard pricing, lead‑time, products, and availability through efficient and friendly communication to maintain excellent customer relationships
• Coordinate internally with other departments such as sales, logistics, finance, and production to keep everyone aware of customer activities

Relevant Experience and Skills