Customer Service Representative

Job Description:

• Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide accurate and detailed information regarding the services, product features, pricing and maintenance.
• Address and resolve customer concerns, ensuring satisfaction and fostering long-term client relationships.
• Process service requests, orders and account modifications efficiently.
• Collaborate with internal teams to ensure prompt and effective resolution of customer issues.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Provide support in customer retention initiatives and upselling opportunities where applicable.
• Assist in gathering customer feedback to improve services and overall customer experience.