Customer Service Representative

Customer Support Executive

Location: Gurugram, Haryana

Contact Person - HR Anjali - What's app your resume to

Interview Mode - Face to Face Only (No Virtual Rounds)

Qualification- Graduate

Job description

PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure time...