Customer Service Representative

MAJOR:

• Constantly and closely coordinate with the delivery crews and supply daily delivery status report to affect customer satisfaction to its Institutional Accounts Sales Executive.
• Provide the following institutional accounts based on agreement: (1) Reports monitoring (daily, weekly, monthly); (2) Shipment inventory; (3) Invoices, DR, IR, BL, ADO, DO, PO, packing list and sales invoice; (4) Discrepancy/rejection report, Shut out/offloading of shipments, truck schedules, and rolled over bookings/advanced booking status.
• Actual loading of shipments per truck per schedule, date & time of arrival and departure.
• Attend to customers' complaints within 24hours upon receipt & provide weekly summary of complaints received to immediate superior copied in Account Executive, Operations Supervisor & Transport Operations Director.

MINOR:

• Keep and maintain complete, intact and updated records/files/profile, master operations plans...