Customer Service Representative

Customer Support Executive Location: Gurugram, Haryana Interview Mode : Face-to-Face Immediate Joiners Required CTC- 2.5 LPA to 4 LPA Incentives Contact Person- HR Ankita Bisht Contact No- Job Description PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction. Key Responsibilities: Handle inbound and outbound calls to address customer queries and concerns. Provide accurate information regarding insurance policies, premium calculations, and policy status. Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up. Maintain customer records by updating information in the CRM system. Ensure customer satisfaction through professional communication and problem-solving. Meet daily, weekly, and monthly targets set by the team lea...