Customer Service Representative I- En

Job DescriptionA customer service representative is responsible for assisting members, medical providers and clients over the telephone, via email, and/or through any other channel of communication by providing information about insurance plans such as but not limited to Expat, Travel and/or Destination insurance plans.He/she will be required to validate the member's policy, provide policy benefits and confirm a member's eligibility.He/she will also be required to respond to inquiries regarding the status of authorizations and bills as well as assist requesters in locating appropriate medical providers.A customer service representative is expected to promote excellence in all communications.A level one customer service representative is defined as being fully trained in all products such as but not limited to Expat, Travel and/or Destination insurance products and services provided by the team as indicated below.During off‐hours (evening, weekends, nights and holidays), in addition ...