Customer Service Representative

About the role

As a Customer Service Representative (Travel Account) at IGT Technologies Philippines Inc., you will play a crucial role in providing exceptional customer service to our valued travel industry clients. Joining our dynamic team in Iloilo City, Iloilo, you will be responsible for handling a wide range of customer enquiries and ensuring the satisfaction of our clients. This is a full-time position, offering opportunities for growth and development within our thriving company.

What you'll be doing

1. Responding to customer inquiries and resolving issues in a timely and efficient manner
2. Providing accurate information and expert guidance to customers on a variety of travel-related topics
3. Assisting with booking modifications, cancellations and other customer requests
4. Maintaining detailed records and documentation of customer interactions
5. Collaborating with the broader team to identify and implement process improvem...