Customer Service Representative (Inbound Contact Centre)

The NRMA

Full-time Australia, New South Wales Information and Record Clerks

Posted:

February 27, 2026

Location:

Australia, New South Wales, Australia

Job Description

Job Description
The important details!
Start Date: 20th April 2026
Hours: Full time Permanent position (35 hours per week) 
Roster: Full commitment to a 3-week rotational roster between the hours of 12pm midday-12am midnight, Monday to Sunday (including public holidays). Please note the rosters and/or hours are not negotiable. 
Location:  Hybrid working: Working from home with collaboration & engagement days each month within our offices at either Sydney Olympic Park or Gosford. Must live within 100km from central Gosford and willing to come into Sydney Olympic Park during the training period.
What You’ll Do
Customer Empathy: Handle inbound roadside assistance calls calmly, professionally, and accurately.
Clear Communication: Reassure members and provide concise guidance in line with quality standards.
Data Integrity: Ma...
                

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Job Overview

Job Type: Full-time

Location: Australia, Australia

Posted: February 27, 2026

Deadline: April 08, 2026