Job Description
Business Title : Customer Service Representative
Location: Madurai
Role Purpose:
The purpose of this role is to provide one stop/single point of contact for customers across the country/cluster while proactively servicing, building strong customer relationship and supporting as well as promoting digital solutions/channels and marketing campaigns to improve overall service, customer experience and satisfaction and grow sales
This role is also responsible for supporting customers by managing their orders, queries, concerns and complaints in an efficient, accurate and empathetic manner in line with our established policies, process, best practices and technology.
Promoting, up-selling and cross-selling of Coats products and services is also a key responsibility of this role.
Principal Accountabilities and Key Activities:
First Line Support
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