Customer Service Representative

Coats

Full-time India, India Information and Record Clerks

Posted:

February 27, 2026

Location:

India, India, India

Job Description

Business Title: Customer Service Representative
Location: Ballabhgarh
Role Purpose:
The purpose of this role is to provide one stop/single point of contact for customers across the country/cluster while proactively servicing, building strong customer relationship and supporting as well as promoting digital solutions/channels and marketing campaigns to improve overall service, customer experience and satisfaction and grow sales 

This role is also responsible for supporting customers by managing their orders, queries, concerns and complaints in an efficient, accurate and empathetic manner in line with our established policies, process, best practices and technology.

Promoting, up-selling and cross-selling of Coats products and services is also a key responsibility of this role. 
Principal Accountabilities and Key Activities:
First Line Support 
- Provide first line support to custom...
                

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Job Overview

Job Type: Full-time

Location: India, India

Posted: February 27, 2026

Deadline: April 08, 2026