Customer Service Representative

Job Summary:

We are looking for a dynamic and customer-focused Customer Service Representative (CSR) with experience in sales, strong communication skills, report preparation, and quality assurance processes. The ideal candidate will be responsible for handling customer interactions, driving sales, maintaining accurate reports, and ensuring high-quality service standards.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally
• Identify customer needs and provide appropriate solutions
• Achieve sales targets and promote company products/services
• Maintain accurate records of customer interactions and transactions
• Prepare daily, weekly, and monthly performance reports
• Monitor and ensure quality standards in customer interactions
• Conduct quality checks and provide feedback for service improvement
• Collaborate with internal teams to resolve customer issues efficiently