Customer Service Representative Italian Speaker | Lisbon (On-Site)

Customer Service Representative Italian Speaker | Lisbon (On-Site)

Location: Lisbon, Portugal

Company: Global BPO Leader (Client: ByteDance project)

Start Date: 20 November 2025

Working Hours:

• Monday to Sunday Rotative Shifts: 08:00 to 17:00 / 09:00 to 18:00
• Two rotative days off per week
• Later phase (TBC by client): 24/7 coverage with rotative shifts

Responsibilities

• Provide high-quality customer service to Italian-speaking markets on behalf of the client.
• Support sellers and partners, ensuring their success across sales and account management interactions.
• Handle inquiries through various channels (inbound/outbound) professionally and empathetically.
• Identify and influence opportunities for increased seller performance and satisfaction.
• ...