Customer Service Representative, Italy

**13405BR**
**Title:**

Customer Service Representative, Italy

**Job Description:**

Assist in managing the customer service function to ensure outstanding customer service levels. Job duties:

+ Effectively process Export customer orders using the Customer Service module of MicroVention ERP.
+ Maintain customer account records and order history files.
+ Assist with managing consignment agreements and tender agreements, if applicable.
+ Monitor and verify consignment and boot stock.
+ Monitor inventory to fulfill customer orders and backorders.
+ Manage customer complaints and RGAs in collaboration with US CS and QA departments.
+ Manage product returns in collaboration with European warehouse.
+ Provide assistance to customers, sales personnel, distributors and other outside entities regarding product availability, distribution of sales collateral, etc., as applicable.
+ Monitor inquiries from customers, sales personnel, dist...