Customer Service Representative

Location: Korangi Industrial Area Karachi

Job Summary:

We are looking for a dedicated and customer-focused Customer Service Representative to join Hobnob. The ideal candidate will be responsible for handling customer interactions, resolving queries, managing complaints, and ensuring excellent customer experience across all channels.

Key Responsibilities:

• Handle inbound and outbound customer calls/messages in a professional manner.
• Respond promptly to customer inquiries regarding orders, products, and services.
• Resolve complaints efficiently and escalate issues where necessary.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with internal departments (Sales, Delivery, Operations) to ensure customer satisfaction.
• Provide product knowledge and assist customers in making informed decisions.
• Ensure compliance with company policies and standards in all customer dealings. ...