Customer Service Representative

Customer Service Representative (CSR)

ICON GLOBAL PRIVATE LIMITED
DHA Phase 2 Extension
Full-Time | Onsite
Shift: 6:00 PM – 3:00 AM
Working Days: Monday to Friday

Job Summary

ICON GLOBAL PRIVATE LIMITED is looking for an experienced and customer-focused Customer Service Representative (CSR) to manage inbound and outbound calls, respond to customer queries via calls and chats, and ensure excellent customer satisfaction. The ideal candidate must have strong English communication skills and prior experience in customer service.

Key Responsibilities

• Handle inbound and outbound customer calls
• Respond to customer queries via calls and live chat
• Manage order-based customer inquiries and provide updates
• Resolve customer concerns professionally and efficiently
• Maintain and update customer information in the CRM system
• Ensure high levels of customer satisfaction

Requirements

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