Job Description
Hiring:
Customer Service Representative
(Digital Healthcare – US Campaign)
Prime Respond is expanding We are looking for professional, tech-savvy, and empathetic individuals to join our team at our Roshan Trade Center office. You will be supporting a major US-based digital healthcare platform, ensuring patients and providers receive world-class assistance.
The Role at a Glance
• Multi-Channel Support: Provide high-quality assistance via live chat and email.
• Technical Troubleshooting: Resolve platform navigation and virtual visit connectivity issues.
• Care Coordination: Manage scheduling, insurance verification, and clinical coordination.
• Data Security: Handle sensitive information with strict adherence to HIPAA standards.
• Documentation: Maintain accurate records in CRM systems (Zoho, Zendesk, or Salesforce).
Candidate Requirements
• Experience: 1–2 years of proven CSR experi...
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