Customer Service Representative

Company Description
LCD Logistics Sdn Bhd, headquartered in Kota Kinabalu, Sabah, provides comprehensive logistics and transportation solutions. Our services include sea freight from China to Malaysia (LCL/FCL), e-commerce delivery across East Malaysia, warehousing, storage, 3PL services, custom brokerage, and project logistics. Additionally, we offer sea and air freight services between East and West Malaysia. We are committed to efficient and reliable logistics services tailored to our clients' needs.
Role Description
This is a full-time, on-site role for a Customer Service Representative located in Kota Kinabalu. The selected candidate will be responsible for assisting customers with inquiries, resolving issues, and ensuring customer satisfaction. Their day-to-day tasks include addressing customer support tickets, providing accurate information, and enhancing the overall customer experience by delivering excellent service. Consistent communication with clients and collabora...