Customer Service Representative

Job Title: Customer Service Executive — Non-Voice (Japanese Speaker)

Location:
Menara EQ Plaza, Kuala Lumpur, Malaysia

Work Mode:
On-site

Shift:
24/7 Rotational Shift

Openings:
4

Salary:
RM 8,000 – RM 9,000 per month

Job Summary

We are looking for Japanese speakers to provide non-voice customer support via chat and email. The role focuses on delivering accurate information and resolving customer concerns professionally.

Key Responsibilities

• Provide support through chat and email channels
• Handle customer inquiries related to products, services, or accounts
• Resolve issues efficiently while maintaining service quality
• Escalate complex cases when necessary
• Maintain accurate records of customer interactions
• Meet productivity and quality KPIs

Requirements

• Japanese proficiency (spoken & written)
• Basic English communication skills...