Customer Service Representative

Job Vancanvy: Customer Service Representative (English Speaker)
Salary: RM2300 to RM3800
Working days: rotational shift (5 working days)
Working hours: rotational shift (3 shift)
Location: Menara IMC, Kuala Lumpur

Key responsibilities:

1. Respond to customer inquiries via inbound and outbound calls, email, and chat in a timely and professional manner.
2. Resolve customer complaints and issues effectively, striving for first-contact resolution whenever possible.
3. Provide accurate information about products, services, and company policies to customers.
4. Process orders, returns, and exchanges accurately and efficiently.
5. Proactively identify and address customer needs to enhance their experience.
6. Collaborate with other departments, such as Sales and Operations, to resolve complex customer issues.
7. Maintain comprehensive knowledge of company offerings, promotions, and policies.
8. Document c...