Customer Service Representative

Job description:

We are seeking Customer Service Representatives with professional proficiency in English, based in Kuala Lumpur. Candidates with prior call centre experience will be given preference, fresh graduates are encouraged to apply.

Key Responsibilities:

• Deliver excellent customer service via phone, chat, and email, ensuring clear, professional, and empathetic communication.
• Take ownership of customer concerns, demonstrating patience and problem-solving skills to resolve end-to-end travel challenges.
• Strive to achieve individual KPIs and team goals while contributing to overall team performance.
• Represent and advocate the companys culture internally and externally, and assist with ad hoc projects as assigned.

Requirements:

• Proficient in both verbal and written English and Malay (will have to pass SVAR English test)
• Co...