Customer Service Representative

We are seeking a customer-focused Customer Service Representative (CSR) to handle client inquiries, provide timely support, and ensure high customer satisfaction. The ideal candidate will have strong communication skills and a problem-solving mindset.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat.
Resolve customer complaints and issues professionally.
Maintain accurate records of customer interactions.
Follow up on pending queries to ensure resolution.
Coordinate with internal teams for issue resolution.
Provide information about company services and processes.
Meet customer service KPIs and quality standards.
Required Skills & Qualifications:
Bachelor's degree or equivalent.
0–2 years of experience in customer service (fresh candidates encouraged).
Good English communication skills (verbal & written).
Basic computer skills (MS Office, CRM systems).
Strong interpersonal and problem-solving skills.
Preferred S...