Customer Service Representative

We are looking for
a highly reliable and customer-focused Customer Service Representative to support our US-based eCommerce operations. This role will handle live chat, phone calls, and email tickets while ensuring every customer receives fast, accurate, and professional support.

Key Responsibilities

• Manage live chat support across multiple platforms
• Handle inbound and outbound customer calls professionally
• Respond to and manage email support tickets
• Resolve order-related issues including delays, cancellations, wrong items, and replacements
• Process and explain refunds, returns, and chargebacks
• Track shipments via USPS, FedEx, and UPS
• Follow up with customers to ensure full resolution and satisfaction
• Maintain accurate records inside CRM systems
• Coordinate with internal teams for escalations

Required Skills & Experience

• 2+ years of customer support experience (Canad...