Customer Service Representative

We're looking for an Customer Service Representative who's not afraid to roll up their sleeves, push boundaries, and drive real results. If you're a go-getter who's ready to hustle, this is the place to be. We may be a startup, but we're not here to play small. We're here to grow, and we need someone who's just as hungry to succeed.

Here's What You'll Do:

• Send timely pre-alerts via text message to Service Providers (SPs), Outstations, Operations, and Accounting Departments.
• Respond promptly to customer queries across various channels, including email, live chat, phone, video calls, and social media.
• Identify and immediately escalate serious customer complaints or issues to the appropriate team or management for resolution.
• Collect and share customer feedback with relevant teams to contribute to service enhancements and product improvements.
• Stay informed about new products, services, and any changes in policies or procedures to ...