Customer Service Representative

Account Manager serves as the liaison between companies and their clients and is in charge of making sure each department meets the needs of the clients. The core priority is addressing clients' needs and concerns as quickly and effectively as possible to develop and maintain a strong relationship. The role also includes consultative selling.

Ultimately, a successful Account Manager collaborates with the sales team to achieve quotas while improving the entire customer experience, keeping our clients satisfied and engaged with our products and services in the long run.

Duties and Responsibilities

• Serves as the main point of contact to handle clients' inquiries and resolve customer complaints if necessary
• Initiates outbound phone calls to clients who have made inquiries or have concerns related to their accounts
• Responds professionally to inbound phone calls, and chat messaging and emails including urgent situations
• Mediates between...