Customer Service Representative

Duties & Responsibilities:  
• Resolve customer's concern, promote Product and client Loyalty
• Follows and complies to prescribed Work flow /Call Flow
• May Up-sell/Upgrade individual products and product packages to existing customers depending on the need.
• Ensure that incoming telephone calls are answered in a timely and professional manner.
• Input the customer modification/sale onto a database thereby ensuring that the data entered is accurate.
• Overcome objections from customers, in order to turn the call around and transition to a sale 
• Responsible for ensuring that primary matrices are met through effortless customer experience. 
• Responsible in maintaining First call Resolutions
• Responsible to keep and uphold integrity in handling customer's account information in each and every call

Education & Experience:

• Must be at least an SHS Graduate (Senior Highschool Graduate)
• Must be at least 18 years old
• Able to read...