Customer Service Representative

Duties and Responsibilities:

• Respond to customer inquiries regarding policies, claims, billing, and benefits.
• Provide accurate information and guidance on life insurance products and services.
• Assist clients with policy applications, endorsements, renewals, and cancellations.
• Handle complaints and escalate complex cases to appropriate departments.
• Ensure timely resolution of customer concerns while maintaining professionalism.
• Coordinate with claims, underwriting, and operations teams to support customer needs.
• Build rapport with clients to enhance satisfaction and retention.
• Support agents and brokers with customer-related queries.
• Conduct follow-ups to ensure customer issues are fully resolved.
• Maintain accurate records of customer interactions in the systems.
• Ensure compliance with company policies, industry regulations, and data privacy standards.