Customer Service Representative

Duties and Responsibilities:
Respond to customer inquiries regarding policies, claims, billing, and benefits.
Provide accurate information and guidance on life insurance products and services.
Assist clients with policy applications, endorsements, renewals, and cancellations.
Handle complaints and escalate complex cases to appropriate departments.
Ensure timely resolution of customer concerns while maintaining professionalism.
Coordinate with claims, underwriting, and operations teams to support customer needs.
Build rapport with clients to enhance satisfaction and retention.
Support agents and brokers with customer-related queries.
Conduct follow-ups to ensure customer issues are fully resolved.
Maintain accurate records of customer interactions in the systems.
Ensure compliance with company policies, industry regulations, and data privacy standards.
Provide feedback to management on recurring issues and customer trends.
Requirements:
Bachelor...