Customer Service Representative

Join the dynamic customer service team at Yinshan Lending Inc. as a Customer Service Representative. In this full-time role based in Makati City, Metro Manila, you will be the friendly face of the company, providing exceptional support and assistance to our valued customers. Your expertise in customer service and problem-solving will be pivotal in ensuring customer satisfaction and driving business success.
Customer Support:
Serve as the primary point of contact for customers, addressing inquiries, concerns, and requests related to loans, payments, account information, and other lending services.
Assist customers in understanding loan terms, eligibility criteria, repayment options, and other relevant information.
Handle incoming calls, emails, and messages promptly and professionally, ensuring accurate and timely resolution of customer issues.
Loan Processing:
Guide customers through the loan application process, including gathering necessary documentation, verifying ...