Customer Service Representative

About the role

Zirconia Inc. is seeking a talented Customer Service Representative to join our dynamic team in Makati City, Metro Manila. As a Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring a seamless experience. This full-time position is an integral part of our sales and customer service operations.

What you'll be doing

1. Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
2. Assist customers with product information, order placement, and issue resolution
3. Maintain accurate customer records and update our customer relationship management (CRM) system
4. Collaborate with cross-functional teams to address and resolve customer issues
5. Identify opportunities to enhance customer satisfaction and suggest process improvements
6. Adhere to company policies and procedures to ensure c...