Customer Service Representative

Customer Service Representative

What You'll Do

• Handle outbound calls to carriers for billing inquiries, refunds, contracts, and inventory questions
• Update trackers and our proprietary Sophia TEM system to initiate client processes
• Collect and organize information for the client database
• Escalate complex issues to Billing Support Specialists when needed

Qualifications

• Education: Bachelor's degree in Accountancy, Business-Finance, Communications, or English.
• Candidates with at least 2 years of college and relevant work experience will also be considered.
• Experience:
• 3-5 years in customer service
• 3-5 years in carrier invoice and/or provisioning experience

Hard Skills Required

• Strong communication skills in professional ...