Customer Service Representative

Customer Support Representative

*Support Location:* KL,Malaysia

*Working Hours:* 1:30 PM – 10:30 PM Work Days: Sunday to Thursday (Off days: Friday &

Saturday)

*Employment Type*: Full-Time

*Key Responsibilities:*

• Lead and motivate a team of Customer Service Executives

• Monitor daily team performance and service level metrics

• Conduct coaching, feedback sessions, and performance evaluations

• Handle escalations and ensure timely resolution of customer issues

• Liaise with internal departments to ensure operational efficiency

• Drive continuous improvement initiatives across the team

• Ensure adherence to company policies, compliance, and SOPs

Requirements:

• Minimum 6 months of experience in customer service/contact centre/Cold calling

• Excellent verbal and written communication in English

• Familiarity with telesales, banking or...