Customer Service Representative

Overview

The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or chat. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Qualifications

• Excellent communication skills in English and Mandarin required;
• Excellent commercial understanding;
• Problem solving;
• Sense of responsibility;
• Independent and customer friendly.
• Experienced with Customer Care, internet and hotel industry;
• Available for changes in shift schedule on a monthly rotation schedule or as business needs require

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and chat;
• Handle customer requests by phone, e-mail, chat;
• Modify, change and/or cancel existing reservations;
• Make outbound calls to hotels/guests to arran...