Customer Service Representative

Tasks, Duties & Responsibilities:
Marketing Process
Conducts initial lead evaluation and qualification:
Creates CRM customer master data for prospect
Identifies the lead qualification level and inputs this in the system based on the assessment /judgment from the acquired customer data.
Identifies the appropriate sales personnel that should handle the lead for processing.
Conducts follow-up on status of lead to ensure that the sales personnel has been able to conduct the initial contact with the prospect.
Creates Opportunity document for lead with high sales potential.
Handles Marketing campaign/ promo through outbound calls to targeted customer segment.
Conducts outbound call to validate feedback and response to marketing campaigns.
Conducts outbound call to conduct customer satisfaction surveys for service improvement and enhancement of customer loyalty and retention.
Sales Process
Answers all voice calls, give caller the spiels in accordance with t...