Customer Service Representative

Job Summary:

As a Customer Service Agent, you will be the frontline representative of our brand, assisting customers across various platforms and sales channels. Your goal is to deliver fast, accurate, and friendly support while maintaining high standards in quality, productivity, and customer satisfaction. You will mainly handle pre-sales inquiries, resolve issues, and ensure a seamless post-purchase experience for our customers.

Key Responsibilities:

• Respond to customer inquiries via email, live chat, and phone.
• Support customers from various sales verticals: our own webshops, third-party sales channels, and dropshippers.
• Provide timely and accurate information related to e.g. orders, deliveries, returns, warranties, and product information.
• Troubleshoot and resolve customer complaints and service issues in line with the First Contact Resolution (FCR) targets.
• Ensure all interactions meet internal Quality Monitoring sta...