Customer Service Representative (Mandarin Speaker)

We are seeking a dedicated Reservations Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, ensuring smooth reservation experiences and delivering exceptional support across phone and email. Your ability to manage inquiries, resolve issues, and build strong relationships with both guests and hotel partners will be key to driving customer satisfaction. Key Responsibilities • Reservation support: Manage pre- and post-reservation inquiries via phone, email, and fax. • Customer requests: Respond promptly to guest needs, including modifications, cancellations, and special arrangements. • Hotel liaison: Coordinate with hotels and guests to fulfill special requests and resolve complaints. • Relationship management: Provide high-quality service and account support to hotel partners. • Outbound communication: Initiate calls to hotels or guests to confirm details and ensure smooth experiences. Qualifications • Fluent in English, (...