Customer Service Representative

Qualifications:

-Respond promptly and professionally to customer inquiries and concerns via email, live chat, TikTok, and brand social media platforms

-Provide accurate, detailed information regarding products, features, and availability.

-Resolve customer complaints and issues efficiently while maintaining a positive customer experience

-Process orders, returns, exchanges, and refunds as required

-Maintain accurate, up-to-date customer records and documentation

-Consistently meet performance expectations for response time, resolution rate, and customer satisfaction

-Maintain high customer satisfaction by resolving concerns efficiently and professionally.

-At least Senior High School graduate (College level preferred)

-Strong verbal and written English communication skills

-Good problem-solving skills and attention to detail

-Tech-savvy

Work Schedule:

Full-time

Shifting schedule / Fix...