Customer Service Representative

Role Summary
The Customer Service Representative is responsible for providing high-quality support to clients by responding to inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a service-oriented mindset. While previous experience in customer service or BPO environments is preferred, it is not mandatory, what matters most is professionalism, adaptability, and a willingness to learn.
Key Responsibilities
Respond to customer inquiries via phone, email, or chat with accuracy and professionalism.
Resolve customer issues efficiently, escalating cases when needed.
Maintain detailed and organized records of customer interactions.
Provide product and service information clearly and confidently.
Follow internal processes to ensure consistent service delivery.
Support continuous improvement initiatives by identifying recurring issues or gaps.
Collaborate with internal...