Customer Service Representative

NeoWork is seeking a motivated and customer-oriented Customer Service Representative to join our team. In this role, you will be responsible for delivering excellent service by addressing customer questions, resolving issues, and ensuring satisfaction.

As a key member of our support team, you will help maintain our reputation for outstanding customer care and contribute to a positive customer experience.

Responsibilities

• Respond to customer inquiries promptly via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently and professionally.
• Document interactions and maintain customer records.
• Collaborate with internal teams to address and resolve customer issues.
• Stay informed about company products, policies, and promotions.
• Identify opportunities to improve customer experience.

Qualifications