Customer Service Representative

Epsilon Solutions Ltd. SA de CV.

Full-time Mexico City Metropolitan Area, Mexico City Metropolitan Area Unknown

Posted:

March 01, 2026

Location:

Mexico City Metropolitan Area, Mexico City Metropolitan Area, Mexico

Job Description

Looking for an Entry Level candidate for Chat Support(One year of experience)  

 
Real-time Technical Assistance 
Incident Management 
Escalation Protocols 
User Experience 
Procedures Manual 

 
Provide real-time technical assistance; capture and log incidents in ServiceNow; use approved scripts/KB; escalate as per protocol; maintain SLA/KPI performance. 

Apply for this Job

Submit your application for the Customer Service Representative position at Epsilon Solutions Ltd. SA de CV..

Apply Now Save for Later

Job Overview

Job Type: Full-time

Location: Mexico City Metropolitan Area, Mexico

Posted: March 01, 2026

Deadline: April 10, 2026