Customer Service Representative

Epsilon Solutions Ltd. SA de CV.

Full-time Mexico, Mexico IT Services and IT Consulting,Information Services,Staffing and Recruiting

Posted:

March 03, 2026

Location:

Mexico, Mexico, Mexico

Job Description

Looking for an Entry Level candidate for Chat Support(One year of experience)  

Real-time Technical Assistance 
Incident Management 
Escalation Protocols 
User Experience 
Procedures Manual 

Provide real-time technical assistance; capture and log incidents in ServiceNow; use approved scripts/KB; escalate as per protocol; maintain SLA/KPI performance. 

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Job Overview

Job Type: Full-time

Location: Mexico, Mexico

Posted: March 03, 2026

Deadline: April 12, 2026