Customer Service Representative

Customer Service Representative

As an CSR at Maxima Apparel Corp, you will play a crucial role in our mission to deliver high-quality products efficiently. This role will support all customer order management aspects ensuring fulfillment success and accuracy.

• Ensure we are providing the optimal MX (Maxima Experience)
• Reconcile daily receipts from the production and facilitate accurate allocation to customer orders
• Respond to all customer and sales inquiries in a professional and timely manner
• Process orders, returns, credits, allocation and invoicing with accuracy and within SLAs
• Support any/all customer order management tasks
• Collaborate with US and overseas counterparts on daily workload needs and problem-solving.
• Ensure rigorous compliance due diligence on an individual customer basis
• Research Customer chargeback claims
• Handle Sales requests with efficiency and...