Customer Service Representative

This position serves as the primary business contact for the customer and, along with the Account Manager, is responsible for the customer’s satisfaction. The customer service representative is expected to provide support to the customer with purchasing, reporting, quoting, pricing and shipping. This position acts as a liaison between the customer, sales, production planning and manufacturing.

DUTIES AND RESPONSIBILITIES

• Receive and process customer purchase orders. Enter and plan sales orders to translate the customer requirements into production requirements which are forwarded to production scheduling.
• Work closely with the production and planning teams to ensure that customer orders are moving through the system as needed and that customer requirements/ship dates are met (SIOP).
• Process change orders, trial orders, remake orders and rework orders to comply with customer needs.
• Inform Account Ma...