Customer Service Representative

Description
Some of the responsibilities include:

• Maintaining and updating customer pricing information in SAP.

• Processing customer orders received by phone and email in a timely and accurate manner.

• Entering sales orders, verifying pricing and quantities, and sending order confirmations.

• Monitoring open orders and helping ensure deliveries stay on schedule.

• Assisting the sales team with customer inquiries, account support, and order-related questions.

• Working closely with warehouse and logistics teams to coordinate accurate and on-time shipments.

• Managing customer records, product availability information, and pricing updates.

• Preparing sales reports and assisting with general reporting needs.

• Communicating directly with customers regarding orders, product information, and any concerns that arise.

• Supporting marketing initiatives, promotions, and customer outreach efforts....